The Battle Of The Navy - 946 Words

â€Å"Come on hurry up one by one.† said the Naval officer. As we boarded the ship I turned around to reflect everything that has happened here. This island has turned us to becoming savage beasts, and losing sense of right and wrong. This island is now burning in flames because of its occupants it has turned. I turned around and the clear blue water gave me comfort in its purity and tranquility. This island will forever be etched into my memory. I will never forget it. As we were coming back to England, the officers gave us water and food. The cool taste of the water felt good, and I finally had something to eat. It was quiet except for the sound of the engine running, it has a tedious task. I looked up and saw the expression of the other boys. There was sadness, disgust, realisation. Then my eyes laid upon Jack. He had lead the hunt that cost us our first chance of rescue. He had started a new tribe. His tribe killed Simon, and he ordered my hunt. But as I look upon him now, I see sorrow and sadness. I never would’ve imagined that Jack would ever look as glum as this. He looks up and catches me staring at him. For a minute we look into each other s eyes and I knew he was genuine when he said. â€Å" I’m sorry Ralph. I’m so sorry.† With that his eyes began to well up and he broke down. He was sitting on that bench alone. Now that everyone had come to their senses, they realized that Jack had been evil and cruel, and I th ink he realized that too. Now his tribe members that were loyalShow MoreRelatedThe Battle Of Imperial Japanese Navy Attack On The United States Of The World War II859 Words   |  4 PagesIn the early hours of December 7th 1941, The Combined Fleet of Imperial Japanese Navy launched a preemptive military strike on the United States of America. 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Midway was the Japanese last goal for its western expansion in the Pacific. Just after midnight on June 4th,1942, the United States attackedRead MoreAmericans Strategy Against the Spanish1558 Words   |  6 PagesAfter the Civil War, the United States Navy had been completely demobilized. It had commenced the destruction of many warships utilized by the Union and had also stopped the production of new ships. Naval powers in Europe had far surpassed the United States Navy as new and advanced technologies were being put to use. The nation’s lack of overseas coaling stations kept the United States attached to the use of sail power. This was not efficient in order to protect American interests overseas. The imageRead MoreThe Role of Themistocles in the Greek Defeat of the Persians in 480 - 479 BC.1486 Words   |  6 Pagesstrategies of a respectable, wealthy Athenian citizen, Themistocles. Themistocles strengthening of the Athenian navy and unification of Greek states in the Panhellenic League along with his strategies in the battles of Thermopylae, Artemisium the pivotal Greek naval triumph at Salamis, all contributed to the ultimate defeat of the Persians in 480 - 479BC. During these battles, Themistocles lured the Persian force into narrow, close range battlegrounds suited to the Greek styleRead MoreThe War Between Spain And England1723 Words   |  7 Pagesfacing off. It culminated in a huge battle between the massive Spanish Armada and the much smaller English fleet. With superior strategy, ships, and confidence, the English managed to not only fend off the Spanish but handily defeat them, preventing what could have been a huge invasion and disaster. Queen Elizabeth herself came to rally the troops, giving them the confidence to triumph over the Spanish (Kallen, 2013). It is apparent that this battle was a major battle and turning point in history. If

Shahid Udham Singh - 2712 Words

Udham Singh Udham Singh (December 26, 1899 - July 31, 1940) was an Indian Sikh independence activist, best known for assassinating Michael ODwyer in March 1940 in what has been described as an avenging of the Jallianwalla Bagh Massacre.[1] Udham Singh changed his name to Ram Mohammad Singh Azad and was also known as Ram Mohammed Singh Azad, symbolizing the unification of the three major religions of India: Hinduism, Islam and Sikhism. Singh is considered one of the best-known of the more heroic revolutionaries of the Indian freedom struggle; he is also sometimes referred to as Shaheed-i-Azam Sardar Udham Singh (the expression Shaheed-i-Azam, Urdu: Ø ´Ã™â€¡Ã›Å'Ø ¯ Ø §Ã˜ ¹Ã˜ ¸Ã™â€¦, means the great martyr). Bhagat Singh and Udham Singh along with†¦show more content†¦The attack lasted ten minutes. Since the only exit was barred by soldiers, people tried to climb the walls of the park. Some also jumped into a well inside the compound to escape the bullets. A plaque in the monument says that 120 bodies were plucked out of the well alone.[4] By the time the smoke cleared, hundreds of people had been killed and thousands injured. Official estimates put the figures at 379 killed (337 men, 41 boys and a six week old baby) and 200 injured, but other reports estimated the deaths well over 1,000[5] and possibly 1,300. According to Pandit Madan Mohan Malaviya and Lala Girdhari Lal, the deaths were more than 1,000. Swami Shardanand places the figure at more than 1,500.[6] Dr Smith, Civil Surgeon of Amritsar, gives an even larger number: 1,800 dead.[7] The casualty figures were never fully ascertained for political reasons. The wounded could not be moved from where they had fallen, as a curfew had been declared. Debate about the actual figures continues to this day. Official figures say that 1,650 rounds of ammunition had been used.[8] Udham Singh mainly held Michael ODwyer responsible for what came to be known as the Amritsar Massacre. New research supporting this fact reveal the massacre to have occurred with the Governors full connivance to teach the Indians a lesson, to make a wide impression and to strike terror through-out Punjab.[9] The incident had greatly shaken young Udham Singh and proved a turning point in his

Metrics Free Essays

The constant expansion in the services industry, particularly in hotel and restaurant management, had brought managers and business owners whose specialty is providing service-oriented fields to acquire practical and depth understanding about the industry. Dominantly in the business industry, providing reliable and customer-friendly services, is of high concern to provide both customers and organizations expectations mutually. And still growing, further sophisticated technical supervision must be practiced to excel and gain in the competition. We will write a custom essay sample on Metrics or any similar topic only for you Order Now Innovation is the key focus to excel in the industry. Utilizing service management for proper handling and delivery of services is the aspect which the services industry must set a priority in their areas of concern for promotion and company’s growth – including industries in health care, caterers, manufacturers and suppliers, tourism and financial services. Organizations must set the difference between the idea of customer satisfaction and service of quality rendered to clients. Although sometimes considered ambiguous, a specific label is required that will detach these important entities with regards in providing services of which supposed as one. Both are correlated in terms of industrial needs but different. Customers may vary on every organization to which they provide their products, be of services or goods, by some mechanism acceptable in the industry’s marketplace. Of course, getting through the competition in the market is another endeavor which organization needs focus. Customer satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise’s customers are with the organization’s efforts in a marketplace (Wikipedia, 2006). Once customer’s expectations are exceeded, the organization will attain high levels of customer satisfaction and will create â€Å"customer delight.†Ã‚   This implies that organization must possess the ability to fulfill the consumers’ needs through business, emotional and psychological aspects. The interaction between the service provider and the recipient, which are the customers, must not be in idle to properly measure the level of satisfaction. Proper attitude in dealing with varied customers should be considered; knowing their attitudes, feedbacks or commendations can contribute in determining the organization’s marketing strategies. Basically, organizations aim is to retain customers in patronizing their services offered and the target of increasing the number of loyal customers and eventually increasing the organization’s revenues. Although customer satisfaction may vary from customer-to-customer, it is important to consider that physical and psychological characteristics which play a very important factor in measuring the degree where customers satisfy with the organization’s services. Comparatively speaking, the customer’s expectation can be evaluated with the customer’s experience prior relevant to the services the organization delivers. Organization must take into account that satisfaction is not quantitatively measured since it is more of a psychological aspect; it is more of the qualitative. And, service of quality will be now measured. Commonly, customers define ‘quality’ as they are met by their perception and experience. This is the degree or level of customer’s satisfaction with the services or products an organization offers dependently to the environment and the kind of service given. It is difficult to conform to the expectations of the customers needs with the level they require with regards to efficiency, quality, flexibility, and dependability to the services delivered. To achieve this, Total Quality Management (TQM) is applied. TQM is management philosophy committed to a focus on continuous improvements of product and services with the involvement of the entire workforce. This principle is a long-term process to sustain business excellence and the comprehensively and continuously involvement of all organization functions. Through this method, organization can now have the adequate knowledge where the mistake has been made and will consider as factors. These factors are then submitted into variety of measurements, commonly the Critical Incident Technique (CIT) and Attribution Based Method (ABM). Critical Incident Technique (CIT) is used for collecting direct observation from customers’ experience in relation to the services or products the organization provides. This is a flexible method which relies on determining and reviewing the collected information from the participants. Data are then submitted for fact finding to determine the issues encountered. Evaluation is followed to find solutions and resolve the raised issues to cause no further problem. The foundation of this technique was laid by the studies of Sir Francis Galton (circa 1930). This method can also avoid the stereotype opinions about the organization. This technique is more of academic since it use the qualitative research method.   Identifying atypical events that may be missed by other methods can be eliminated using this technique. Also, this is expensive and provides rich information needed for fact-finding related to the issues. Disadvantage to this is that the information collected relies mostly on memory; events may be inaccurate or may even go unreported. Attribution Base Methods (ATM) focuses on risk and performance with a direct focus on standards of service. Using this methods, organization conceptualize the service or product must remain of standard or of higher level. Aiming to retain loyal customers and bringing a number in, suggest that regular raise of standards is made to meet different expectation level amongst customers. Organization intends to have the quality of excelling; possessing good merits in high degree. Some organization uses the customer satisfaction survey procedure. This is an efficient and easiest way to measure service quality which may be viewed as facile. Obtaining customers’ feedback helps ensure business is meeting the needs of customers and giving insights on which aspects needs improvement where changes should be made to increase customers’ overall satisfaction with regards to quality service. Lack of gathered details during the survey may cause some problems in measuring the relation of problems to the factors involved. SERVQUAL (Service Quality), derived from LODGSERV, is a method developed by Valarie A. Zeithaml, A. Parasuraman, and Leonard L. Berry. This technique is used in achieving gap analysis in an organization to gauge its service quality construct performance against customer service quality needs. Basically, this method is used to improve service quality when faults are detected to the service or product customer receives. Using this method demands to show the discrepancy between customer’s expectation and customer’s perception, both must be answered to measure the customer’s attitude towards a service offered. This methodology comprises 5 key dimensions; tangibles, reliability, responsiveness, assurance and empathy. In the hospitality industry, it is necessary to do a qualitative study. In healthcare, SERVQUAL is used in determining issues between management, staff and the services offered to solve practical problems. This may be considered as an academic method as it uses professional surveys. Additionally, this provides assessment with the desired and actual performance; maximize service quality whilst costs are controlled. Comment box or card and survey questions can be used, usually present in most establishments especially in hotel rooms, restaurants and other servicing field. The International Organization for Standardization (ISO) program can also be used to measure quality assurance. Particularly, ISO 9000 family offers organizations with quality assurance seeking advantage through the implementation of a quality management system. The common notion of customer to an organization (like hotels, clinics, medical institution and the related) which acquired an ISO certification equally delivers their desired service quality – expectation and the confidence of customer are at high degree. With that, the service industry is determined to subscribe ISO service to obtain the certification. Similar to ISO, EFQM (European Foundation for Quality Management) was developed aiming service quality excellence driving organizations to be more competitive. There are many approaches in achieving sustainable excellence in all aspects of performance. Both deliver practical analysis to organizations seeking assessment with regards to their level of excellence to carry customer’s wants and expectations. Bearing the positive impact to potential customers, the organization must maintain their excellence or even increase service quality. Still at high priority, Total Quality Management (TQM), assist organizations to sustain customer’s quality satisfaction. The management and employees must be involved in the continuous development of products and services offered. Combining quality and management methods, TQM remains a necessary tool for organizations in achieving aims of increasing business and minimizing loss. Continuous improvement must deal not only with improving results, but more importantly with improving capabilities to produce better results in the future. Examining the various methodologies discussed may seem analogous. Their main purpose is to help organization attain the aim of delivering excellent services and products with proper management. In the hostility industry, it is advisable to know the expectations and needs of customer to retain loyal customers and attract prospect clients due to the industry’s high competition. Relevant information gathered is essential for quality analysis to achieve excellence in the services offered. Every department in the organization plays an important role for the continuous development and seizing in the boost of hostility market. Although some may say it is academic or facile, the important thing here is to deliver the needs and customer satisfaction. The mentioned methods or techniques can be applied differently on various industry; dependent on the level of issues and technical problems. Furthermore, to close gaps amongst customer-provider relation, service industry should focus to be more customer-oriented. Hence, service industry requires continues progress. This venture may be difficult, comprehensive, and a long-term process in maintaining the commitment of excellent service management. List of References Parasuraman, Zeithaml, and Berry (1994). Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria. Journal of Marketing, 70 (3) Fall, 201-230. Wikipedia. (2006). Customer Satisfaction. Retrieved July 20, 2006, from the  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Wikipedia Website: http://en.wikipedia.org/wiki/Customer_satisfaction. Berry, L. L. (1990). Delivering Quality Service: Balancing Customer Perception and Expectations. The Free Press. Parasuraman, A.; Berry, L. L.; Zeithaml, V. A. (1988), SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing, , 64, 12-40. Stephen, H. (1991). Why Quality Circles failed but Total Quality management might succeed.   British Journal of Industrial Relations, 29(4), 541-568. Anderson, Kristin Kerr, Carol (2002). Customer Relationship Management. Berry, Leonard L; Parasuraman, A; Zeithaml, Valarie; Adsit, Dennis (1994). Improving service quality in America: Lessons learned; Executive commentary. The Academy of Management Executive. May.   Favell, Andy (2002). Opinion Sites Offer Guidance To E-Commerce Consumers. The Wall Street Journal. How to cite Metrics, Essay examples

Dynamic Of Modal Split of Freight Transport - MyAssignmenthelp.com

Question: Discuss about the Dynamic Of Modal Split of Freight Transport. Answer: Introduction One of the most important aspects of maintaining a transport business is to govern a good and thorough supply chain and logistics management. The transport companies feel this to be one of the most important parts in the freight transport industry has emerged to be one of the main sources in the transport industry in the recent times. The aim that these freight transport companies have in mind is to transport the goods and export them to the other countries through ships. This would carry out the trade in a faster way. This also helps in importing the goods from other countries as well. It is a notable fact that there are many modes of transportation available in these days. These are air, water, rail, cable and pipelines. The intermodal freight companies have become very essential in the modern context. However, the most important things to carry out this kind of business is to maintain a good supply chain and logistics support. If they set up very strong network, they will be highl y benefitted indeed. This will lead to faster action in many wings. The intermodal companies will be able to send their goods to their destinations faster and smoother. They use the cargo ships to send these things to the ports in several countries indeed. Though some problems have been seen in this context, it is very much important to know that some way outs have been found in this context as well. The problems have been regarding the supply chain and logistics. These barriers must be overcome indeed. The description of the intermodal companies The intermodal companies have become to be known as the most important parts of the transport industry. The transportation of the goods by ships has to be carried out properly and perfectly. The intermodal companies will have to carry out several processes so that they can achieve their objectives perfect (Liu et al. 2014). These intermodal companies look after all the important things needed for the smooth flow in the transport of goods. The intermodal companies take care of the transportation of the goods from one country to another. They are the ones who take care of the import and export business all over the world. It has been noticed that some problems have been spreading over the freight transport industry. These problems are like the shortage of fuel, increase in the exported goods demand, fuel price increase,shortageofthe drivers and many more. These problems will have to be tackled with efficiency by the experts. All the governments of the concernedcountriesareverymuchworri edwith these problems. They are trying to find out some way out for these problems effectively. All thesethingsareverymuchimportantbecause the issues like the loading and unloading of goods, fuel prices and other things (Seuring and Goldbach 2013) All the companies are looking for the way outs in the various ways possible. They want to ensure the better supply chain management in the areas of transportation and especially freight transport industry. However, the freight transport industry can provide a good solution for all these problems (Seuring and Goldbach 2013) One of the larger implications has been in the modern society is that one of the global economic expansion. This has been a very serious issue. It is a crystal clear fact that the people involved in the shipping management should be more concerned about the integrated shipping. It has been noted that the consumer demands are increasing everyday and the companies will have to increase their services to the most (Seuring and Goldbach 2013) They will have to send the products to its destinations in a faster way as possible. This is a huge ask and the contemporary intermodal organizations are taking a huge step in accomplish these demands. There are some serious advant ages of using the intermodal companies. The lower price rates, flexibility in the loading and unloading of the products becomes very easy in most cases (Bhattacharya et al. 2014) The companies will want to reduce the handing charges. If the intermodal companies can handle their logistics management, they will be able to give the advantage to the companies. A brief about the chosen organization The organization that has been chosen to write this paper is one of the most noted freight service companies in Australia, Australian Container Freight Services (ACFS) (Auscfs.com 2018) They are considered to be the largest transport company in the entire Australia. The foundation year of this company was 2005 with the aim to provide their customers with the best services. This freight service company was located in New South Wales. Asciano Limited is the parent company of ACFS. They are liable to provide the best freight services in the cities like Brisbane, Sydney and Melbourne. They provide many kinds of services to their customers like the stuffing and de-stuffing of the good at the port areas or harbors. Some of the other services that they provide are like container storage and handling, cross docking, less container load (LCL), fill container load (FCL) storage, transport of FCL and LCL, storage facilities on the basis of free service and bond storage (Auscfs.com 2018) They are also the one organization who looks after the consultancies that look after the process of the cargo handling and storage. They also deal with the supply chain implementation services as well. This organization also looks after the packing and unpacking of the containers, stock taking and cross decking (Allen, Browne and Cherrett 2012.). Another location of this organization is in Port Botany in New South Wales. They are facing some serious challenges in its supply chain management and all these issues will have to get rid of properly. The main purpose of this organization is to provide the best services to their customers in a timely manner altogether (Saeed 2013) The supply chain will have to be improved a lot for this organization. Probably this will be a very big help from the end of the customers. This will increase the market share for the organization and earn more profits for them. The reputation of the organizations will increase in this fashion as well. ACFS has been regarded as the biggest container logistics operation team in the whole Australia. They wanted to become the company who would provide the best freight and logistics services in the country and beyond. They used to look after the logistics and warehousing in many cases as well. The organization has got a very strong base of customers that include the exporters and importers of blue chip. There are around 500 employees working in the organization. Some of the activities that are taking place in this context are like container freight station a ctivities (Auscfs.com 2018). The employees who are engaged in the process of warehousing and freight logistics are much experienced in the warehousing. However, their services have been expanded in Fremantle from 2015. Logistics and supply chain of the organization The logistics and supply chain has been regarded as very essential in the carrying out of the service of the organization (Christopher 2016) This is why the logistics is given much importance indeed. This has been regarded as one of their extensive strategies to strengthen their customer base and gain the loyalty of the customers. The work should be carried out faster. The needs of the customers must be satisfied in many ways indeed. It is a notable fact that the company ACFS always provides the best services to their clients all the time. They intend to provide the best services to their clients through the implementation of their Warehouse Management System (WMS). The managers of the organization always meet the expectations from the operational departments. The organization is keen to improve their operational excellence through the introduction of the technological advancement (Harris, Wang and Wang 2015) They intend to use the various technological tools in the most ways. This will very much helpful for them indeed. They like to beat the other companies in the race and gain as much customers they want. They have also improved the quality of their inventory control system as well. Their desire is to show their clients their actual worth. This is why they have always managed to extend their warehouses and been successful in managing their stocks properly. In this regard, they have set up proper customer links in order to satisfy the needs of their clients. The company ACFS has created a 3PL division in their operations. This is being operated by the various fleets that range from the drop decks to the Maxi Liners (Christopher 2016) It has been examined that these things can carry 68 pallets per load. This is indeed important since it increases the capacity of carrying the goods. The weight of the goods is also increased. These initiatives will definitely decrease the prices of the loads in an effective manner. This will be elemental for the employees as well. The productivity of the organization will increase by minimizing of the costs in this fashion (Christopher 2016) The employees are trained properly so they can attain their objectives. This training benefits the organization in turn. ACFS has always looked to put more focus on the productivity and the efficiency of the employees has been put in the focus as always. They intend to improve the brilliance of their operations team because this will be helpful for them in many ways. Th e organization will be largely benefitted if they improve their 3PL division system (Christopher 2016) The primary focus of ACFS will be on the successful fleet management that will increase the efficiency of the organization in many ways. The modern era of technology has blessed the generation with the introduction of the intermodal freight transport where the goods will be transported from one place to another by ships (Harris, Wang and Wang 2015) The business drivers of the intermodal companies will definitely improve their business operations in many ways. These ways will effectively enhance their business operations. This is performed by ACFS in most useful ways. There are some important features of their business operations. These are:- Freight analysis by the intermodal companies The analysis on the business operations of the intermodal companies will have to be made properly in many ways in this paper (Melo, Graham and Brage-Ardao 2013) This analysis is not connected to the fuel prices and such other things. This is completely related to the business operations of the organization. They have looked upon various things like the dock operations and equipment requirements. This can be framed from their origin (Li, Negenborn and De Schutter 2015) These things have been tallied by the managers with all the other important details. The managers have tried to find out the solutions for all the problems and issues for the intermodal organizations. It is the duty of the managers to develop a proper blueprint in which they would be able to develop some important outlines. This will help the organizations to improve their services in all the areas for the intermodal service providers. ACFS will look to utilize all the resources that have been identified in this busines s context (Melo, Graham and Brage-Ardao 2013) Freight movement Freight movement has been looked upon as one of the biggest revolutions in the intermodal freight transport industry. It is one of the most important transport systems indeed (Harris et al. 2012) All the important resources should be properly utilized in their operations (Li, Negenborn and De Schutter 2015) One of the most essential things that they will be looking after in this scenario is the use of the various technological tools. All the technological tools should be looked after by them and all the tools should be implemented indeed. This will be effective in achieving the objectives for them (Jiangping, Zhou and Shuai 2012). The companies should look to develop their infrastructure in most ways. The operating versions must be updated by ACFS in all the circumstances. They should use the social media in order to make a good relationship with their customers. If the customers get all the products and services at the right time, they will be satisfied indeed. The logistics managem ent of the company will also be developed in different senses (Harris et al. 2012) They should look to use various machines and technological devices so they can conduct the operations faster and safer. Thus the ACFS will grow in all directions. Their market shares will also increase indeed. They are determined to Knowledge, skill and experience Some of the most important things that is very important in order to improve the operational procedures is the development of the skills for the employees. They will have to implement several new procedures to improve their services. The new members who will be recruited in the organization will need to be given much importance and responsibility (Jiangping, Zhou and Shuai 2012). The employees must have proper communication skills and managerial knowledge that will provoke the organization to work better. The transport options for the company must be optimized to a great deal indeed. All the managerial issues must be sorted out by the hierarchy of ACFS. Challenges and issues Some important challenges and issues have been noticed in the recent times regarding the business operations of the ACFS. The intermodal companies have been trying to overcome all these difficult situations all time long (Allen, Browne and Cherrett 2012) It has been observed in the various surveys that the need for the environment friendly solutions have increased a lot. The most important challenges will be discussed in the following section. Sustainable transport solutions The experts and professionals have given much importance on the sustainability of the environment (Ferrari 2014) They have tried to invent new ways by which the organization produce real important ways of producing environment friendly solutions. Not able to provide proper logistics support ACFS has not been able to provide the proper logistic support to the customers. The products are taking a longer time to reach their destinations. This is why it is very much advisable that they should improve it. If this goes on, the services would be hampered (Allen, Browne and Cherrett 2012) Responsibility of the NSW government The NSW government should always provide the proper support to the ACFS. They should arrange for the technological solutions that they have been lacking so far. They are major stakeholders so they should ensure that they should not impose huge taxes on ACFS. Some important guidelines on the foreign levies on the business operations of ACFS should be practiced (Taniguchi et al. 2014) Recommendations ACFS should develop their technology support system. They should provide safe transport systems for the customers. Necessary strategies should be implemented (Hitt, Ireland and Hoskisson 2012) The goods should be delivered at a faster rate. They should be connected with the social media to gain more customers in their favor (Tuten and Solomon 2017) Conclusion This paper can be concluded by saying ACFS has been trying their best to emerge as the most important organization in the freight transport industry. One of the most important things in this mix is the logistics and supply chain management. Some serious issues have been noticed in their business operations. The NSW government should always take the necessary steps to overcome all the issues that are being faced in this scenario. 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The dynamics of modal split for freight transport.Transportation Research Part E: Logistics and Transportation Review,70, pp.163-176. Harris, G.A., Anderson, M.D., Farrington, P.A., Schoening, N.C., Swain, J.J. and Sharma, N.S., 2012, August. Developing freight analysis zones at a state level: A cluster analysis approach. InJournal of the Transportation Research Forum(Vol. 49, No. 1). Harris, I., Wang, Y. and Wang, H., 2015. ICT in multimodal transport and technological trends: Unleashing potential for the future.International Journal of Production Economics,159, pp.88-103. Hitt, M.A., Ireland, R.D. and Hoskisson, R.E., 2012.Strategic management cases: competitiveness and globalization. Cengage Learning. Jiang, J., Lee, L.H., Chew, E.P. and Gan, C.C., 2015. Port connectivity study: An analysis framework from a global container liner shipping network perspective.Transportation Research Part E: Logistics and Transportation Review,73, pp.47-64. 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